Our guarantees
Our guarantees
At Jaiio, we treat every pre-owned item as if it were our own. 100% of our items are meticulously inspected by our experts to ensure their authenticity and impeccable condition. This way, you can shop with complete peace of mind, knowing you're receiving clothes that will add style and joy to your wardrobe. Let us guide you—we'll take care of everything!
Delivery & feedback
Delivery & feedback
A CUSTOM-MADE DELIVERY
- Courier for Paris intramuros within 48 hours (excluding weekends)
- Home delivery without signature - 2 to 3 working days
- Mondial Relay - 3 to 5 working days
- Directly at our showroom from Monday to Friday from 10 a.m. to 5 p.m.
Delivery costs in mainland France are free for all orders over €150.
THE RIGHT TO CHANGE YOUR MIND
Exchanges and refunds accepted within 14 days from the delivery date of your order.
NEED A TOUCH-UP?
Tilli artisans support you in maintaining and extending the life cycle of your products. Make an appointment
IMPACT
IMPACT
“The most responsible clothing is the one that already exists.”
By choosing to buy second-hand rather than new, you're doing a good thing for the planet (and your wallet).
🌍 90% of environmental costs saved. Buying a second-hand garment means avoiding the resources needed to produce a new one. Imagine saving almost all the associated environmental costs!
👚 A standard t-shirt uses 3,000 liters of water. That's the equivalent of 50 showers! By switching to secondhand, you're helping to reduce this precious water consumption.
👖 65,000 km of air travel saved in the production of a pair of jeans. That's the equivalent of avoiding a round trip from Paris to New York eight times. By choosing a pair of jeans that already exist, you avoid the environmental impact of their transportation and production.
♻️ 80% reduction in textile waste. Every reused garment prevents it from being incinerated or sent to landfill.
At Jaiio, we transform your shopping experience into an eco-friendly experience without compromising on style. Indulge in temptation, let yourself be guided, and we'll take care of everything. Make your wardrobe an ally for the environment and discover unique pieces with a story. With Jaiio, embrace sustainable and stylish fashion, with ease!
Source: Ademe Learn more
Need help ?
Need help ?
Most of the answers can be found in our FAQ, just here.
If you have any additional questions, our team will be happy to answer them Monday to Friday, 9am to 6pm (excluding holidays).
By email: hello@jaiio.fr
Via WhatsApp At +33 6 09 15 19 58
You are talking about it best
Your questions, our answers
Of course, everyone has the right to change their mind. !
All items purchased online from our site are refundable if they do not suit you.
To do this you must make a return request online just here.
Good news! Jaiio delivers your treasures anywhere in the world!
We carefully select, authenticate and inspect 100% of the pieces entrusted to us to guarantee impeccable condition and quality items that will last.
If an item does not meet these criteria, it will be rejected for quality control.
